Assistant Manager Membership Services

Posted 2 months ago


Our client in Johannesburg South is looking for an Assistant Manager.



The assistant manager will be responsible for the management and monitoring of daily business unit productivity, interdepartmental interaction, general business unit operations and productive utilization of resources. The assistant manager will furthermore manage the team leaders and the operational projects which from time to time require the participation of the business unit.

Qualifications and Experience required

  • Diploma or Degree in the financial services or insurance industry
  • FSB Regulatory Examination (RE5)
  • FSB Regulatory Examination (RE1)
  • 2 years in supervisory, administration or management position

Knowledge Skills and Competencies required

  • Knowledge of Short-Term and Long-Term insurance products and services
  • Implementing and aligning to the vision, mission and values of company values
  • Developing a work culture
  • Strong administration competencies
  • Knowledge of underwriting and pricing of insurance products
  • Achievement orientated
  • Passionate about continuous development and improvement
  • High levels of integrity
  • Information and management analysis
  • Leadership competencies and skills
  • Effective interpersonal and communication skills
  • Effective written and verbal skills
  • Effective negotiation skills
  • Customer service orientated
  • Leading continuous change and development
  • Business Savvy
  • Effective decision making and problem solving

Key Areas of Responsibility

  • Management of Team Leaders
  • Manage and monitor the daily productivity, attendance and utilisation of resources
  • Participate in premium determination of insurance products
  • Participate in management of new business process
  • Maintenance of business unit quality management process
  • Achievements of targets and deadlines
  • On the job assistance and technical support
  • Interdepartmental Liaison
  • Facilitate resolution of queries
  • Management of Operational Projects as required by Business
  • Participate in the development and testing of system enhancement
  • Extract information from BI and report to management
  • Manage referral of system errors, lapses and defects
  • Training and supervising services staff
  • Understanding & adhering to the workflow processes within Operational department
  • Continually assessing and determining ways to improve time standards by streamlining processes and passing this on to the relevant person/team
  • Active participation at Operational Meetings when required

Results monitoring and reporting

  • Deliver, maintain and enhances work standards and quality within a given process
  • Observe ethical standards and comply with all Company policies and procedures
  • Liaise and maintain good relationships with all stakeholders
  • Carry out all team planning on a regular basis, as issues arise, or in advance of anticipated needs
  • Ensure timeous submission of various periodical reports
  • Conduct monthly team meetings
  • Communicate effectively with other Teams and management team by sharing information on effective practices and needs
  • Address customer and employee’s satisfaction issues promptly
  • Review and maintain existing business process documents which relate to services
  • Develop and maintain effective working relationships with stakeholders to develop more opportunities
  • Ensure all legal standards are met.
  • Participation in Operational Projects identified by the Company, within a reasonable time frame and budget



Job Features

Job CategoryInsurnance, Management

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